In our on-going efforts to provide a great experience for our customers, here is a list of a few of the top questions we're often asked.
Do I need to come and pay for special order parts in advance?
No. When you need to order a Honda OEM part from us, just call us at 1-888-201-0410 (ask for parts) and you won't need to pay a dime until you come and pick up your order.
How long does it take for a part ordered from Honda Canada to arrive at Orangeville Honda?
Our ordering deadline is 3:30 every afternoon. If your parts order gets to us before that time and Honda Canada has the part in stock at one of the three warehouses across Canada, your order will be at Orangeville Honda by (at the latest) 12 noon the next day. Most often, when parts are coming from Honda Canada's Markham warehouse, we get our parts order for 8:00am.
What are the hours of operation for the Orangeville Honda Parts Department?
We are open Monday, Tuesday, Wednesday and Friday from 8:00am until 5:00pm. Thursday is our extended day, 8:00am until 8:00pm. Saturday we are open from 8:00am until 1:00pm. We are not open on Sundays. If you absolutely need a part but can't get to OH by 5:00pm, just let us know and we'll make arrangements to leave your order with the sales department who are open later.
Do you charge customers for plastic shopping bags?
Absolutely not! We think it's hypocritical to charge for packaging for the sake of the environment when the companies that do charge this fee have no problem dumping half a tree's worth of paper in your mailbox each week.
Do you do home delivery?
Not yet. This is a service that we are considering, so keep tuned!
I have an Acura. Can you get OEM parts for me?
Although Honda dealerships are theoretically not able to order parts for Acura automobiles, much of the parts cross over from one brand to another. So... the answer is a 'most likely yes'. At worst, we can have your parts ordered in from one of our friends at Acura - this usually takes an extra day but will not cost you any kind of surcharge.
Thursday, July 7, 2011
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